Privacy Policies

Effective Date: July 1st, 2026

Our Commitment to Your Privacy

Your privacy, confidentiality, and trust are fundamental to the way we work.

Whether you are making an enquiry, attending a private session, participating in a therapeutic process, enrolling in training, or visiting this website, we are committed to handling your personal information with care, professionalism, and respect.

This Privacy Policy explains what information we collect, how it is used, how it is protected, and the choices available to you.

1. Who This Policy Applies To

This Privacy Policy applies to individuals who:

visit this website;
submit an enquiry;
book a consultation or private session;
participate in therapy, coaching, workshops, or training;
purchase products or services;
communicate with us via email, telephone, WhatsApp, Zoom, or other approved communication platforms.

2. Information We Collect

Depending on your interaction with us, we may collect information including:

your full name;
email address;
telephone number;
country or city of residence;
information relating to your enquiry;
health or wellbeing information you voluntarily provide;
intake forms and questionnaires;
booking and appointment history;
payment information (processed through secure third-party providers);
communications between you and our team.

We only collect information reasonably necessary to provide safe, ethical, and effective services.

3. How Your Information Is Used

Your information may be used to:

respond to enquiries;
arrange appointments;
provide therapeutic services;
tailor sessions to your individual needs;
communicate regarding appointments or scheduling;
provide follow-up support where applicable;
process payments;
comply with legal or professional obligations;
improve our services and client experience.

We do not sell or rent your personal information.

4. Confidentiality & Clinical Information

Protecting client confidentiality is a priority and is central to our practice.

Information shared during therapeutic work is treated confidentially and accessed only by authorised individuals where necessary for the provision of services or administration.

Confidential information may only be disclosed where required or permitted by law, including situations involving serious risk of harm to yourself or others, safeguarding obligations, or other legal requirements.

5. Communication & Technology

We communicate with clients using a range of secure and practical communication methods, including email, WhatsApp, and Zoom.

Where appropriate, WhatsApp may be used for appointment scheduling, follow-up communication, integration summaries, and other administrative matters.

Online sessions are conducted via Zoom or Google Meet. In exceptional circumstances, and only where appropriate, sessions may be conducted via WhatsApp video call.

Unless expressly agreed in writing, therapy sessions are not recorded.

6. Payments & Booking Information

Appointments are managed using approved scheduling systems such as Acuity Scheduling.

Payments are processed using secure third-party payment providers such as Xendit. We do not store your complete payment card details.

7. Website Analytics & Cookies

This website may use cookies and analytics tools to better understand website performance, visitor behaviour, and user experience.

Cookies help us improve the functionality and effectiveness of our website. You may adjust your browser settings to disable cookies if you choose.

8. International Clients

We work with clients from many countries.

By engaging our services, you understand that your information may be processed or stored in jurisdictions where our practice operates or where approved service providers are located.

Reasonable safeguards are taken to protect your information during these processes.

9. Children's Services

Where services are provided to children or young people, personal information is generally provided by a parent or legal guardian.

Parents or legal guardians are responsible for providing consent where required and for communicating with us regarding the child's care unless otherwise agreed or required by applicable law.

Any personal information collected in relation to a child is handled with the same level of confidentiality, care, and security as information collected from adult clients and is used solely for the purpose of providing appropriate therapeutic services.

10. Data Security

Reasonable administrative, technical, and organisational measures are implemented to protect personal information against unauthorised access, misuse, loss, or disclosure.

While no electronic system can guarantee absolute security, we continually seek to maintain appropriate safeguards for the information entrusted to us.

11. Data Retention

Personal information is retained only for as long as reasonably necessary to provide services, maintain appropriate therapeutic records, comply with applicable legal, regulatory, contractual, or professional obligations, resolve disputes, or protect legitimate interests.

Where you become a client, therapeutic records may be retained for up to seven (7) years following the conclusion of services, or longer where required or permitted by applicable law, safeguarding obligations, or the resolution of legal claims.

If you contact us but do not proceed with services, your enquiry information may be retained for a reasonable period to facilitate future communication, respond to follow-up enquiries, or comply with legal obligations.

12. Your Rights

Subject to applicable laws, you may request to:

access your personal information;
correct inaccurate information;
withdraw consent where applicable;
request deletion of personal information where legally permissible;
ask questions about how your information is handled.

Requests may be made using the contact details below.

13. Third-Party Services

Our website and business may use trusted third-party providers for scheduling, payment processing, email communications, analytics, video conferencing, and other operational functions.

These providers maintain their own privacy policies governing how they process information.

14. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in our services, technology, or legal obligations.

The most recent version will always be published on this website.

15. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us using the details provided on our Contact page.